Help Desk Technician (Brooks, CA)
Under direction, the IT Helpdesk Technician performs basic and intermediate computer related duties such as analyzes, troubleshoots, and resolves technical problems. The IT Helpdesk Technician is required to provide excellent customer service and assistance to internal team members, external staff, and Tribal Citizens, at all times.
This is the entry level classification in the IT Helpdesk Technician series. Incumbents will be provided appropriate training in the functions of their area of assignment to enable them to gather, analyze and monitor routine data and formulate recommendations based on established criteria.
This classification is distinguished from the class of IT Helpdesk Technician II in that the technical work assignments of the latter are performed more independently and incorporate more previously learned practices and principles.